Frequently Asked Questions
Do I need an official bKash/Nagad merchant account?
No. This service is built specifically for personal bKash, Nagad, and Rocket accounts that don't have an official merchant API. If you already have an official merchant account with real-time webhooks, you likely don't need this.
Is this against bKash/Nagad's terms of service?
Automating notifications from a personal account for commercial use may fall outside what personal-account terms intend. We recommend reviewing your account terms and, if your volume grows significantly, considering an official merchant account. We are not affiliated with bKash, Nagad, or Rocket.
What happens if my phone loses internet or the app is closed?
The payment SMS still lands safely in your phone's normal inbox — that part doesn't depend on our app or your internet connection. Once the app is back online (or you tap "Check SMS" manually), it automatically re-scans the last 7 days of messages and forwards anything it missed.
Can I use more than one phone number / SIM?
Yes. The app supports multiple SIMs on the same device, or multiple devices under the same account, each mapped to your webhook independently.
What if my website is down when a payment comes in?
We queue it and retry automatically on a backoff schedule for up to 8 attempts. You can also manually resend any transaction from your dashboard at any time.
How is my data kept secure?
Your account uses a unique 84-character secret key, and every webhook delivery is HMAC-signed so your site can confirm it's genuinely from us. See our Privacy Policy for full details.
Can I get a refund on unused wallet balance?
Yes, within the terms described in our Refund Policy.
I have a question that's not answered here.
Reach out via our Contact page — we're happy to help.